{"id":36629,"date":"2021-07-14T10:21:46","date_gmt":"2021-07-14T09:21:46","guid":{"rendered":"https:\/\/idsurvey.fluidhub.it\/what-is-a-predictive-dialing-system-and-how-it-works\/"},"modified":"2025-03-20T09:58:11","modified_gmt":"2025-03-20T08:58:11","slug":"predictive-dialing-system-what-is-and-how-it-works","status":"publish","type":"post","link":"https:\/\/www.idsurvey.com\/en\/predictive-dialing-system-what-is-and-how-it-works\/","title":{"rendered":"What is a predictive dialing system and how it works?"},"content":{"rendered":"

A predictive dialer is an automated outbound dialing system often used in combination with\u00a0CATI survey software<\/span><\/a>.<\/p>\n

Modern cloud dialers offer different types of outbound dialing modes: manual, progressive, or predictive.
\nWith manual dialing, the call agent clicks on the phone number to initiate the call.
\nIn the progressive call, the contact information is shown to the telephone agent and, after a certain period of time, the dialer dials the number automatically.<\/p>\n

The predictive dialing system automatically calls numbers until it detects a connection, then passes the call to an available interviewer. The dialer automatically marks the call as busy, voicemail, no-answer, disconnected, and so on.<\/p>\n

How does a predictive dialer work?<\/h2>\n

The predictive dialer software uses algorithms to predict when CATI interviewers will be available to take the next call and then dial numbers on their behalf.\u00a0<\/span><\/p>\n

Predictive dialers only transfer successful connections to interviewers guaranteeing little-to-no downtime to your activities when compared to manual dialing.<\/p>\n

The call center manager can adjust dialing parameters from the dialer dashboard for the maximum number of concurrent calls or the dial level (the ratio between predictive calls and interviewers).<\/p>\n

 <\/p>\n

REQUEST A DEMO OF IDSURVEY’S PREDICTIVE DIALING WITH CATI<\/a><\/del><\/p>\n

 <\/p>\n

What are the main advantages of using predictive dialing?<\/h3>\n

When compared to manual dialing, predictive dialing can save agents a lot of time and drastically reduce downtime.
\nFor example, an agent can take up to 30 seconds to manually dial a phone number. And a few attempts might be required before the call gets answered.
\nThe predictive dialer can optimize dialing by calculating the average length of a call and the average number of attempts required to make a connection.<\/p>\n

The main advantages of using a predictive dialer are:<\/p>\n